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Returns & Refunds Menu

Returns & Refunds

Online Returns Procedure

We hope you’ll love your Superdrug order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

This excludes the following:

  • perishable items (e.g. food and baby milk)
  • medicines
  • items personalised for you
  • sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee.

You can either return your items to your local store or send back to us using the Free Post Label. Your Free Post Label can be found in your Order History under My Account when you log in. At the bottom of each of your orders is a link, "Download your free returns label here". You can then print this out and use to return your order/item(s) to us.

Return to store (UK & Republic of Ireland only)

Returning all or part of your order to store is easy; all you need to do is bring the following:

  • A print out of your Returns Summary (you can find this in the Order History section of "My Account", or click on the link in your order dispatch email)
  • The payment card used to place the order (if payment was made with PayPal then bring the payment card attached to the PayPal account)
 

Return by post - UK

You can also easily return all or part of your order by post for free using a Royal Mail freepost return label. Simply follow the instructions on the Royal Mail website, here.

Make sure that you get a proof of postage receipt from the post office.

We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.

All Health & Beautycard points earned against any item(s) you return for a refund will be deducted from your card balance.

Superdrug is only able to offer exchanges to eligible website purchased products when returned to store. We are unable to offer exchanges on website products returned to our warehouse.

 

Return by post (Republic of Ireland)

You can also easily return all or part of your order by post for free, just follow these instructions:

  • Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email.
  • Please detail the product, quantity returning and the reason code as detailed in the return section.
  • Detach the Return Summary and the Freepost Returns Label from the Parcel Summary.
  • Place the Return Summary along with the items you are returning inside the parcel.
  • Attach the Freepost Returns Label to the outside of the parcel by removing the adhesive backing.
  • Take the parcel to your local Post Office.

When you use our Freepost Returns Label, postage is free from UK and Republic of Ireland addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Any parcels that exceed the weight and size will be charged at standard Royal Mail (UK) and An Post (Republic of Ireland) charges.

Make sure that you get a proof of postage receipt from the post office.

All returns must be sent to:

Customer Returns Manager,
Superdrug Stores plc
Stadium Way
South Elmsall
Pontefract
West Yorkshire
WF9 2XR

We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.

All Health & Beautycard points earned against any item(s) you return for a refund will be deducted from your card balance.

Superdrug is only able to offer exchanges to eligible website purchased products when returned to store. We are unable to offer exchanges on website products returned to our warehouse.

Returning products supplied by a 3rd Party

Some of the products we sell are sent our directly from our suppliers. If your products were supplied by a 3rd party, you'll receive a document labelled ‘Returns Information’ with your order.

Please check the ‘Returns Information’ document and follow the steps to return the product directly to the 3rd party supplier.

Our stores are unable to accept these returns as Superdrug do not handle these products directly 

Scandinavian customers

If you want to return any of your order, please contact our Customer Team by completing our contact us form. Our team will then send you a Returns form to complete and give you instructions on how to return any products and where to send them.

We will happily refund you for any items you return to us in an unused and resalable condition as long as you return them within 28 days of receipt.

This excludes the following:

  • perishable items (e.g. food and baby milk)
  • medicines
  • items personalised for you
  • sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original packaging.